Our policy lasts 14 days. If 14 days days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a copy of the receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@maison-montres.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange, send us an email at hello@maison-montres.com and we will take the necessary arrangements.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be provided to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, email us at hello@maison-montres.com, and we will take the necessary arrangements.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ABOUT MAISON DES MONTRES

Founded in the epicentre of the Middle East, Maison Des Montres is a customer centric company who are constantly seeking to push boundaries in order to deliver the highest level of customer service. Our core values and principles are moulded around integrity and full transparency. Our team have been carefully handpicked to not only support with product development, but also deliver a unique customer experience.



As with all products, true innovation comes when there is a need for something.
 Our story starts with addressing a genuine need which is supported by extensive market research. Until now watch collectors around the world have struggled to find a product which is not only easily accessible but is also developed to the highest of standards. From our packaging to the product itself, we have placed a huge emphasis on its quality and design; and sincerely hope that this is just the start of our journey together…

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